How to make a written complaint

If you are not satisfied with our service, please send us a written complaint:

• by post to: Moštanica 38, 44250 Petrinja
• by email to: babylonica2022@gmail.com
• in person, at the house during your stay (Moštanica 38, 44250 Petrinja)

Please include your name, how we can reach you, what the complaint is about (for example the dates of your stay) and what you suggest.

We will confirm receipt of your complaint without delay. We will send you a written reply by post or email no later than 15 days after we receive it. We keep complaints and replies for one year.

Who we are and how to reach us is on the Host details page. How we handle the data in a complaint is explained in our Privacy Policy.